Day 1 – Shop Manager Breakout Session
14 October 2024
| FORMAT | TIME (AEST) | TOPIC | SPEAKER / S |
|---|---|---|---|
| 9:00am | Conference Opens & Welcome Delegates | Mandy Scotney, Master of Ceremonies | |
| 9:10am | Welcome to Country | Tony Garvey Elder, Wurundjeri Woi Wurrung | |
| 9:20am | Opening Address | Steve Dimopoulos, Minister for Environment | |
| 9.30am | Conference Theme People & Strategies | Terry O’Neill, Chair, Charitable Reuse Australia | |
| 9:40am | MC Welcome to Shop Manager Breakout Sessions | Jacob Miller, Senior Manager, Uniting Op Shops | |
| Keynote | 9:45am | The Why – Why Do We Have Op Shops | Speaker – Robyn Annear, Author, Nothing New: A History of Second Hand |
| Activity | 10:20am | Activity – Impact Pitch | Facilitator – Kirsten Junor, CEO, Reverse Garbage Impact Pitches – Groups of Attending Delegates Pitch Activity Supporters – |
| 10:45am | Morning Tea – 15 minutes | ||
| Panel | 11:00am | Customer Insights | Facilitator – Liz Thomas, Head of Retail, Family Life
Panelists – Op Shop Customers |
| Panel | 11:45pm | Retail Pricing | Facilitator – Omer Soker, CEO, Charitable Reuse Australia
Panelists – Allie Ladd, Uniting OpShops Donna Barling, Lifeline Direct Joanne Carroll, Family Life |
| Activity | 12:15pm | Retail Pricing Activity | Facilitator – Michael McCann, Social Enterprise Manager, Sacred Heart Mission
Interactive Conversation with Attending Delegates |
| 1:00pm | Lunch – 1 hour | ||
| Activity | 2:00pm | Today’s Customers – Staying Positive and Staying Safe | Facilitator – Gail Wilkins, Sustainability Manager, Vinnies Victoria Interactive Conversation with Attending Delegates |
| Panel | 2:30pm | Volunteer Management | Facilitator – Sara Sterling, Volunteering Victoria
Panelists – Participating Shop Managers |
| 3:15pm | Afternoon Tea – 15 minutes | ||
| Inspiration | 3:30pm | How you can apply the latest consumer shopping research to enhance the customer experience in your store | Louise Grimmer, Retail Expert, Shopology |
| Close | 4:15pm | Shop Manager Sessions Conclude |